MemoKidsHow can we help?
Answers to the most common questions about MemoKids. Can't find what you need? Write to us — a real person reads every message.
Backups & moving to a new iPhone
Where are my memories stored?
On your iPhone, inside MemoKids. If you turn on cloud backup (Premium), a private copy is also kept in your MemoKids cloud account so you can restore it on any device.
How do I move everything to a new iPhone?
Option 1 — Cloud backup (Premium): on your old phone go to Family → Cloud backup, sign in and tap Back up now. On the new phone install MemoKids, tap I already have an account and sign in. Everything is restored.
Option 2 — Backup file (free): go to Family → Backup & transfer → Export full backup. Send the .memokids file to your new phone with AirDrop, Files or iCloud Drive, then open it there (or use Restore from backup). All photos, videos, voice notes and stories are included.
I deleted the app. Can I get my memories back?
Yes, if you had cloud backup turned on or saved a backup file. Reinstall MemoKids and sign in with the same account, or open your backup file. Without a backup, memories stored only on the phone cannot be recovered — we recommend turning on cloud backup or exporting a backup file regularly.
I forgot my password.
On the sign-in screen tap Forgot password? and we'll email you a reset link. Check your spam folder if it doesn't arrive within a few minutes.
Premium & subscriptions
What does Premium include?
Cloud backup, voice and video memories, unlimited children, all questions from 0 to 18 years with monthly letters, long-term insights and the PDF memory book.
How does the free trial work?
The yearly plan starts with a free week. We send you a reminder before the trial ends. Cancel at least 24 hours before the end of the trial and you won't be charged.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open Settings → [your name] → Subscriptions → MemoKids on your iPhone, or visit apps.apple.com/account/subscriptions. Your memories stay in the app after you cancel.
I bought Premium but it's not active on my new phone.
Make sure you're signed in with the same Apple ID, then go to Family → Restore purchases.
How do I get a refund?
Purchases are processed by Apple, so refunds are requested from Apple at reportaproblem.apple.com.
Using MemoKids
How do I measure height with AR?
Stand your child barefoot with their back against a wall in a well-lit room. Tap Measure with AR, aim the circle at the floor right next to their heels and tap Set floor here. Then move the circle up the wall until it touches the very top of their head and tap Capture height. Hold the phone steady. You can fine-tune the value before saving. AR measuring needs an iPhone with a camera; iPhone Pro models with LiDAR are the most precise.
How do I change the app language?
By default MemoKids uses your iPhone's language (or English if it isn't supported). To choose another one, go to Family → Language.
I don't get the weekly question reminders.
Check Family → Reminders in the app, and make sure notifications for MemoKids are allowed in iPhone Settings → Notifications → MemoKids.
Are the growth insights medical advice?
No. Growth charts use approximate WHO/CDC reference values and insights are for orientation only. Always talk to your pediatrician about your child's health.
Account & privacy
How do I delete my account and cloud data?
Go to Family → Cloud backup → Delete account. This permanently deletes your account and every file in the cloud. Memories on your iPhone are not affected. To remove local data, delete the app.
Who can see my child's photos?
Only you. We don't use your memories for advertising or any other purpose. Read our Privacy Policy for details.